Refund Policy

How sessions work

Every new account includes free practice sessions so you can try the full experience — a live interview and a written assessment — before paying anything. Beyond those, sessions are one-time purchases (individually or in packs) processed by Stripe. There is no subscription, purchased sessions stay available for 24 months from purchase, and prices are always shown before you pay.

You are only charged for sessions that produce an assessment

A session is deducted from your balance only when it results in a written assessment. If you leave before saying enough to be scored — a false start, a microphone problem, a quick test — the session is automatically returned to your balance. No email needed; it happens on its own.

The flip side: a session counts as used once it produces a written assessment, even if you disagree with the feedback or feel you could have performed better.

Technical problems on our side

If a session fails because of a problem with our Service — the interviewer cuts out, your assessment never arrives, the audio breaks — contact us within 14 days and we will re-credit the session or refund it, whichever you prefer.

We are responsible for failures caused by our Service. We are not responsible for problems caused by your device, browser, microphone, internet connection, permissions, or third-party software — though remember: if a session produces no assessment for any reason, it is automatically returned to your balance.

Unused purchases: 14-day refund

Changed your mind? Purchased sessions you have not used are refundable on request within 14 days of purchase. If you used part of a pack, we refund the unused sessions at the per-session price you paid for the pack.

Used sessions are final

Except for the cases above and where required by applicable law, sessions you have used are not refundable. Each completed session consumes computing resources we pay for at the moment you use it, and your free sessions exist so you can decide whether the Service is right for you before spending anything.

Consumers in the EU and UK: at checkout you expressly request immediate access to your sessions and acknowledge that once you use a session, your statutory right of withdrawal ends for that session. For unused sessions, the 14-day refund above matches your statutory 14-day withdrawal right.

How to request a refund

Email support@tellmeaboutyourself.app from the address on your account and tell us which purchase or session it concerns. This is also how you exercise your statutory right of withdrawal if you are in the EU or UK. Refunds go back to your original payment method through Stripe and typically appear within 5–10 business days.

Tell Me About Yourself is operated by Valle Systems LLC, 493 Suisse Dr, San Jose, CA 95123, United States.

If a charge looks wrong, please reach out before disputing it with your card issuer — genuine billing mistakes get fixed quickly. Refunds beyond your statutory rights are a good-faith gesture, and we may decline requests we reasonably believe are abusive.